Become a modern contact center with Connectel's cloud-based platform for excellent customer experiences.
Become a modern contact center with Connectel's cloud-based platform for excellent customer experiences.
The founder of Lyko Group, Rickard Lyko, tells about their success concept and focus on the customer.
Enable your organization to create outstanding customer experiences, anytime, anywhere - over any channel!
PRODUCT OVERVIEW
AGENTS PLATFORM
Get personal and solve tickets by the phone
As your service provider, we can guarantee the highest quality when communicating with your customers.
Handle your emails on the same platform as your other errands
Include chat into your Connectel solution and the intelligent routing will portion out the emails to your agents.
Customers now expect you to have a webchat on your website
Customize your chat, add a bot, and include your complex errands in the Connectel queueing system.
Is Facebook Messenger the next big marketing channel?
Like all the other channels in our solution, your social media platforms is interacting with our intelligent queuing system.
Text messageing could be the most effektive channel for a B2C-business
Talk to your customers over text and let them ask questions by simply answering directly in the dialog.
Never miss the opportunity to talk to a customer
Create an outbound call list with our Contact Management module and call out efficiently with the powerful Dialer.
REPORTS & ANALYTICS
Follow your KPI:s and how they interact with each other
Get all your data visualized. The collection of reports is ever-changing but allows you to get an overview of all your channels.
Follow how your team’s day is going by the second
Keep yourself informed with real-time data, displayed on the dashboard named Skyview.
Connectel Survey helps you easily gather feedback from customers
With dashboards and coaching reports the data is visualized to support managers in their decision making and communication.
SELF-SERVICE
FAQ’s can take the pressure off the phone
It will look like a normal FAQ, but will always contain relevant answers. By simply doing what you already do, and creating the best self-service FAQ on the market.
Guide your customers in the right direction
Let it handle your bookings, guidance to the right department, or get in contact with a specific person.
Reduce your incoming errands with a chatbot
Let your agents handle the complex errands, and the chatbot will take care of the simple ones.
INTEGRATIONS
Integrate Connectel solution with your other systems
- Zendesk
- Salesforce
- Freshdesk
- Or a system of your choice
Our Customers
Discover how Connectel helps customers succeed. Don’t take our word for it, listen to what our customers have to say about it. Also read the details of how we solved some of our customers’ challenges.
“When Zmarta decided to search for a new Contact Center software supplier, we looked for an agile and technically skilled partner that could meet the demands of the various stakeholders at Zmarta. Connectel has surpassed our expectations in nearly every capacity, providing high quality and delivering exceptional value. Connectel really stands apart with a flexible and continuously improving solution supported by a talented and customer-focused organization. We are in good hands with our partners at Connectel!“
Adam Woodworth
Product Owner, Zmarta
Example of Integrations
