Compare All Plans

all features & modules specified

COMPARE PLANS

Starter


495 SEK

Standard Customer Service


895 SEK

Standard Sales


995 SEK

Enterprise


1295 SEK

Included in all plans

Add new agents & admins on the fly

Work remotely

Agent presence

Customize pause states

Write notes to all conversations

Intelligent routing of interactions

Canned answers for quick responses

Create triggers

Create your own opening hours

Contact management module for people & companies (CRM)

Customer journey of contact's coversation history

Agent performance stats

Queue performance basic stats

Team performance basic stats

Internal Messenger for agents and group conversations

Integrations (as many as you like)

API

Email based helpdesk support

Updates included

Remote monitoring

Voice Channel

Receive & make phone calls

Unlimited concurrent calls

Queue phone calls (unlimited)

Transfer calls (assisted transfer)

Transfer calls (blind transfer)

Transfer calls to a queue

Forward calls externally

Internal calls

Receive calls on mobile (simultaneous ringing)

Voicemail

Music on hold & in queue

Barge in & listen in

Upload your own voice promts & MOH

In-queue phone announcements (queue position & holdtime)

Cally Square call flow IVR designer

Softphone

Web phone WebRTC

Call recording

Prioritize queues for call distribution

Prioritize agents for call distribution

Queue overflow

Outgoing caller ID

Analytics module for reporting

Callback option instead of waiting

Web callback

Full call log data exports

Set service levels for each queue

Reporting & Statistics

INSIGHTS REPORTING

Powerful historical reporting

Build your own reports

Omnichannel reports (Voice, SMS, Chat, Email & Social)

Set and configure your own metrics & KPIs

Share and download reports in any preferred format

Database access and connector for BI system

SKYVIEW REAL-TIME

Real-time analytics & dashboard

Build your own real-time dashboard

Omnichannel widgets (Voice, SMS, Chat, Email & Social)

Dashboard with TV mode

OTHER CHANNELS (SMS, CHAT, EMAIL, SOCIAL)

Advanced channel flow editor (to easily change routing)

Receive & send channel interactions

Unlimited interactions

Auto replies

Prioritize interactions

Automatically routing

Queue alerts

Contact recognition

Attachments

Forward interactions externally

Transfer interaction to agent

Transfer interaction to queue

Canned answers for quick responses

Custom signatures

Set agent capacity (workload)

Full data export

Set service levels SLA

Rating and feedback

Live chat & contact form widget

Customize language and look & feel

Open channel - Bring your own channel

ADD ON MODULES

Add one channel (SMS, CHAT, EMAIL, SOCIAL)

195 SEK/ Channel

195 SEK/ Channel

JSCRIPTY SCRIPTING MODULE

95 SEK

95 SEK

Build scripts for agents guidance

Trigger scripts automatically

Reports and scripting insights

BULL DIALER

295 SEK

295 SEK

Supported methods Preview, Progressive, Booked Progressive, Power & Predictive

Unlimited dialer campaigns

Support & SLA

Phone support

Email support

Live chat support

Customer Success Manager

Access to development roadmap

Modules/Products

which are not included in any price plan

omnichannel bot

Price: Contact us for price

  • Can be deployed in any channel (VOICE, SMS, CHAT, EMAIL, SOCIAL)
  • Self learning
  • Connects with your existing documentation
  • Agent fallback for human support

Custello Dynamic Self Service FAQ

Price: Contact us for price

  • Self learning FAQ
  • Customizable design

Eviexa Survey & Coaching Tool

Price: 250 SEK / Channel

  • Create your own surveys (CSAT, NPS, etc)
  • Use the same tool with multiple different channels - SMS, phone calls, email, etc.
  • All information is gathered in real time to give accurate business metrics
  • Compare agents and teams with each other and find correlations between data.