Improve the customer experience with a dynamic FAQ

Today, most companies have a static FAQ. While Custello will look like a normal FAQ to your customer, it will really save time for your company. Our omnichannel solution together with our speech analytics module makes it possible for you to fill Custello with questions that come into your phone from real customers.

 

By simply doing what you already do, you are creating the best self-service FAQ on the market with Custello.

Always updated. Always live.

Offers support 24/7, at any hour and no matter where your customer is located.

Answers always available from the right people.

Let your agents hand out the answers to Custello, before your future customers have asked.

Reduce incoming tickets by up to 20%.

Let customers serve themselves by finding prepared answers to the questions they have.

“We are always interested in improving our customer care and when Connectel presented their dynamic FAQ it felt like a natural next step. Our ambition is to offer an easy and efficient way to get answers to our customers. On top of this, we count to decrease basic interactions handled by our employees which means we can concentrate on helping our customers even better, with more difficult questions”

Noora – Customer Service Director @Oriola Corporation

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Get product sheet

If you want deeper information, then download our product sheet for Custello.

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