
True understanding of customer satisfaction
Don't make assumptions when you can ask
It’s hard to know what your customers are thinking if you don’t ask them. Use a surveying tool if you want to ask in a systematic way what they are experiencing. Now you can send out surveys in your preferred channel by using Connectel Survey; send it as a text message, email, or create a QR code, website or phone call.
You will be able to get an overview of survey results, as well as deeper information and actual responses with the survey tool from Connectel. As the responses start to drop in your dashboard will update itself in realtime. You will be able to follow what’s happening right now.