True understanding of customer satisfaction
Don't make assumptions when you can ask
It’s hard to know what your customers are thinking if you don’t ask them. Use a surveying tool if you want to ask in a systematic way what they are experiencing. Now you can send out surveys in your preferred channel by using Connectel Survey; send it as a text message, email, or create a QR code, website or phone call.
You will be able to get an overview of survey results, as well as deeper information and actual responses with the survey tool from Connectel. As the responses start to drop in your dashboard will update itself in realtime. You will be able to follow what’s happening right now.
Use Connectel Survey for more than just customer feedback!
Surveys
Send surveys both to customers and to employees. You can send them to whoever you want and get insights into their experiences with your company and agents.
Employee
Use survey to communicate with employees about ideas, needed improvements and work absence. Connectel survey makes it possible to gather all formal communication in one place.
Coaching
In Connectel Survey you have all the tools needed to be a great coach! Use the planning tools, get the performance data and listen to what feedback the employee is giving you.
Book a demo
Maybe you just want to look at a the system?
Then click on the icon to book a demo!
Get product sheet
If you want deeper information, then download our product sheet for Survey.
Click on the icon to get the product sheet!