Get personal and solve tickets by phone

EASY CLOADBASED SETUP

Queue and list Management

To manage the voice channel, you work with queues, agents/teams and lists to set up skilled based routings. This makes it possible to automate a flow for calls that come in and the external calls you have to make. Set it all up in a smart way and you will save a lot of time and money.


Custom drag and drop IVR

Decrease the number of incoming calls by deflecting calls with a well-built IVR. Drag and drop IVR makes your set-up easy to manage.

BUILD YOUR IVR FREELY AND CUSTOMIZED

Coaching, co-listen and call-recording

Managers can also easily support new and old agents with the help of the ChanSpy tool. ChanSpy allows you to listen in on calls, talk to only your agent during the call, or talk to both participants of the call. By call recording the coaches can listen in advance and possibility to give feedback on calls.

Use a Carrier

Looking for global and local number presence? Contact Centers need a carrier to connect it to its customers. In the same way all companies need a carrier for telephone and text communication. The difference is that a contact center may have other needs from a carrier provider. Features such as security, local and global number access, call quality, redundancy and easy to use SMS-API are some of these.

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GIVES YOU THE TOOLS TO TRAIN AND COACH ALL AGENTS

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