Get personal and solve tickets by phone

EASY CLOADBASED SETUP

Queue and list Management

To manage the voice channel, you work with queues, agents/teams and lists to set up skilled based routings. This makes it possible to automate a flow for calls that comes in and the external calls you have to make. Set it all up in a smart way and you will save a lot of time and money.


Custom drag and drop IVR

Decrease the number of inco-ming calls by deflecting calls with a well-built IVR. Drag and drop IVR makes it possible for anyone in your team to make necessary changes.

BUILD YOUR IVR FREELY AND CUSTOMIZED

Coaching co-listen and callrecording

Managers can also easily support new and old agents with the help of the ChanSpy tool. ChanSpy allows you to listen in on calls, talk to only your agent during the call, or talk to both participants of the call. By callrecoring the coaches can listen in advance and possi-bility to give feedback on calls.

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GIVES YOU THE TOOLS TO TRAIN AND COACH ALL AGENTS

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