Valuable insights for your contact center.

Registration for upcoming webinars:

Connectel presents and welcomes you to a webinar on how we take customer service to the next level! Mathias Norderstål, operations manager for customer- and member service at HSB, participates in the webinar.

Mathias will talk about his experiences and the aspects that have contributed to his success in customer service. Among other things, he will explain how to achieve a customer satisfaction measured at 4.63 out of 5 and the factors that make it possible!



– How do we achieve customer satisfaction of 4.63 out of 5?
– How do we create higher engagement among employees?
– What should we measure and how do we follow up?
– What are the characteristics of a great customer service leader?
– How and why should we involve business management?
– And much more!


WHEN: Thursday 11 March

TIME: 12:15 – 12:45

WHERE: Online



Book your spot here!

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