Remote agents

The Swedish countryside it’s sparsely populated. This reality is forcing municipals to come up with alternative ways to solve healthcare for their people. Even if there is a hospital in Varberg there is still people in the region who needs to have remote healthcare. Not everyone is able to travel to the hospital so here you see nurses spread out in the municipal. They are rarely in the same place at the same time. That was a challenge for them and forced them to find a cloud based solution that was easy to use for their nurses.

Schedule controlled callback

They needed a system that made it possible to manage their nurses. They only have a limited number of them who can provide healthcare. At first they thought scheduling and other workforce management features was the only way to go. With our support they realised that Connectel’s callback function could solve their problem. With Connectel they have limited the phone hours to when nurses are available. Outside those hours people can add themselves to a callback queue. So when a nurse is available they can easily call back to whoever tried to reach them.

Business intelligence and analytics

Obviously the administration of Varberg is interested in the progress of their healthcare solution. All the analytics features in the solution makes it easy for them to monitor the results. With our business intelligence module Insight you can get all the information you need about your teams progress. Insight gathers all the necessary information, and makes it easy to communicate it to the right people.