Product Support

You are always welcome to contact our Helpdesk with your enquiries.

Contact and Self-Service

 

Your guide!

Report issues!

Help over here!

Support plans

Depending on the support plan you have chosen, the table shows which contact options you have for helpdesk inquiries.

Helpdesk e-mail: helpdesk@connectel.se
Helpdesk phone: +46 771 12 12 10

If you have signed up for the extended support package, you have been provided a separate phone number for contact, you will find the number in your contract.


Support Entitlements

Base

Standard

Extended

πŸ’‘ Knowledgebase

βœ“

βœ“

βœ“

βœ‰οΈ Mail

βœ“

βœ“

βœ“

πŸ“ž Phone Mon-Fri 8-5

βœ“

βœ“

☎️ Extended Phone 24/7

βœ“

πŸ” Service Level Agreement

βœ“

βœ“